Author Topic: GORETEX STAND BY THEIR CLAIM.  (Read 639 times)

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aboynamedsue

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GORETEX STAND BY THEIR CLAIM.
« on: June 10, 2017, 01:13:11 »
"If you are not completely satisfied with the waterproofness, windproofness or breathability of your GORE-TEX® product then we will repair it, replace it, or refund your purchase price."
 That is the Goretex promise on their website and I bet there are a lot of people here who don't  know that. Let me tell you of my recent experience.
 I bought a pair of Hein Gericke Ralleye 111 Goretex boots in 2012 for £220 reduced by 20% due to the Belfast store closing down. I've worn them faithfully ever since all around Europe in all weathers, I've even paddled in Venice wearing them and have never had as much as a drop of water touch my socks until last Sunday, I got home from a very wet ride and I'd known from the rain started my left foot was "ringing"
 Boots are in good order no holes or damage, well worn sole but not worn through, so I decided to let Goretex know about this on Monday night via email, Tuesday morning, first thing I had a reply apoligising and asked to post a few pics of the boots, front back and sole, so I did this Tuesday night when I got home, first thing Wednesday morning I had another email apology telling me that they will replace my boots but they can't get those particular ones any longer because HG is no longer a Goretex partner, so I was told to have a look around ofr a suitable similar pair. I did so and emailed them a couple of pairs I fancied and they even suggested which ones as they were the closest to mine. They emailed me a postage label for my boots to be sent to Germany, no doubt for investigation and they are sending me a brand spanking new pair of boots.
https://www.fc-moto.de/epages/fcm.sf/?ObjectPath=/Shops/10207048/Products/Sidi-Adventure-Gore/SubProducts/Sidi-Adventure-Gore-0004&Currency=GBP&Locale=en_GB&utm_source=Portalexport&utm_medium=GoogleShopping&utm_campaign=GoogleShopping_GB&utm_term=&gclid=CjwKEAjwjunJBRDzl6iCpoKS4G0SJACJAx-VSdKXkXtBlpciDAhVxNplTu2DG7ZHwigx4hqXKeA1_RoCykvw_wcB
 Now that is what I call putting your money where your mouth is and backing up your big claims. Goretex is expensive but it is worth it.
Fantastic service, done and dusted in 3 days.

 VCIF_ok Goretex.

MrKiwi

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Re: GORETEX STAND BY THEIR CLAIM.
« Reply #1 on: June 10, 2017, 07:43:44 »
Nice.
MrKiwi
always thinking about my next ride

james.mc

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Re: GORETEX STAND BY THEIR CLAIM.
« Reply #2 on: June 26, 2017, 08:57:32 »
Great customer service!
regards
James Mc
Honda-Adventure-Riders

Current: 2017 CRF1000L DCT
Current: 2008 Triumph Tiger 1050
Previous: 2003 Honda Varadero XL1000V (bought 2003, sold 2013 - Sadly left behind in Europe)

Jyrays

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Re: GORETEX STAND BY THEIR CLAIM.
« Reply #3 on: July 25, 2017, 00:39:31 »
 VCIF_ThumbUp VCIF_salut
Current: HONDA CRF1000L Tricolor DCT
Honda NC700X DCT
Past: Honda VFR 1200 X Crosstourer / Honda SLR 650 / HONDA XLV 1000 Varadero / Honda XR 650 R / KTM 640 LC4 / Honda CB1100 / Yamaha XJ 850 / Honda CB 500 1977...

Two Plugs

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Re: GORETEX STAND BY THEIR CLAIM.
« Reply #4 on: July 25, 2017, 08:53:08 »
Thats what I call a good Customer After Care! When something doesn't work out or service is below what we expected, its easy to write a angry review. In my modest opinion, we should write more reports when something DOES work out all-right and for that reason I applause you for this report, @aboynamedsue! Thumbs Up.
Founder of VIM, that's why I am in!